FAQ's

We offer flexible membership options to suit every lifestyle from no-lock-in weekly plans to 12-month value memberships, and upfront passes. Whether you train daily or a few times a week, we've got something for you.

Yes! You can grab a 7-Day Free Trial or attend a free community class like our Saturday Bootcamp to experience the Genfit vibe firsthand

Cancellations and holds can be requested through the Member portal or by contacting our team during staffed hours via email.

Nope, most of our memberships are flexible. If you prefer commitment-free, choose a no-lock-in plan. If you want a better weekly value, our 12-month term options give you a discount.

There's no sneaky fine print here, just a small once off $2 account opening fee and an ongoing 90c transaction fee.

Memberships are individual for security reasons, but you can refer a friend anytime. We often run "Bring a Friend for Free" or referral reward promos.

Your membership automatically rolls into a no-lock-in plan at the same rate. You can cancel or upgrade at anytime.

Yes! Ask our front desk about family bundles, student discounts, and our popular Couples Membership.

By logging into your portal and update under "Billing Info".

All group classes and creche are included in membership,

Genfit offers a variety of sessions including Bootcamp, ABT, Srength, Pilates & Functional Fit just to name a few. Each session is led by passionate trainers who'll guide you through every move.

Start with Functional Fit or ABT. They're beginner friendly and focus on technique while still giving you a great workout. 

Yes, bookings via the app or Member portal ensures your spot and helps us manage class numbers safely.

Absolutely, all classes are included unless otherwise noted.

Most sessions run for 45-50 minutes, perfect for busy schedules.

Definitely! we love when members bring friends, they can join free on guest days or casual passes.

Bring a towel, water bottle, and a can-do attitude. Our trainers will handle the rest.

Yes, every workout is scalable. Our trainers can adjust intensity or provide alternatives.

Yes, Pilates and Functional Fit are perfect for gentle movement or recovery days. 

Check the Gymmaster app, website timetable page, or in-gym wall.

You can book via email, through reception or messaging us online. Or contact our trainers directly.

Sessions start from $85, with package deals available for regular client.

Yes, browse our trainer profiles or chat to us about your goals so we can match you with the right fit.

Absolutely, Your PT can design full programs around your lifestyle, body type, and nutritional goals.

All Genfit trainers hold nationally accredited Cert 3&4 in Fitness, plus First Aid, CPR, and Blue Cards where required. 

It depends on your goals. Many clients start with 2-3 sessions a week for accountability, then move to maintenance once confident. 

Yes, we have trainers experienced in rehab and mobility, plus an in-house osteopath for deeper support.

Non-members can still book PT, but can't use Genfit facilities when not with PT.

Yes, train with a partner or small group for extra motivation. Just ask us how.

We welcome children from 6 weeks +(with needles)

Yes, parents must remain inside Genfit during sessions for safety.

Bookings available through the app or member portal.

Creche is free with any Genfit membership including on a trial

To keep our environment safe for everyone we don't allow food or drinks except for water and baby bottles.

All carers hold Blue Cards, First Aid, and CPR certification. Our creche has a baby gate, sanitation protocols, and low carer to child ratios. 

Our carers use gentle settling methods and will contact you if your child stays unsettled.

Cancel vis the app or portal up to 1 hour before your session to avoid fees.

Yes, Our creche is free with any Genfit Membership.

Yes, every team member is experienced and Blue Card Cleared.